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Discussion Starter · #1 ·
Two days into ownership and we have a serious problem already. this may also be a warning to anyone who has not bought a T-Cross yet.

Apparently it is not possible to stop the car doors locking at 10 mph and my wife is one near miss away from a "locked in" panic attack.

I am hoping someone on the forum can prove me wrong but the dealer says it is not possible. Dealers are however regularly confirming that they know nothing about the cars they sell and I hope that this is the case.

I am very annoyed that VW seems to see fit to take control of how I use my car, having the auto locking feature available to use is one thing but I will decide if I want to make use of the feature, making it's use compulsory is NOT acceptable. If I can't sort this it will mean the end of the car.
 

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Discussion Starter · #2 ·
OOPS!
Done something wrong there perhaps moderator can delet one of the copies
 

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a question, did you test drive? i only ask, as if you didn't notice it in the test drive, then perhaps there is a way of overriding it?
 

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another thought, as soon as it happens, does using the unlock button, keep it unlocked, or does it lock again
 

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Why is it a problem..?.. It only stops the doors from being opened from the outside...doors still open from the inside, so you can't be locked in.!
 

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It's a safety feature to stop carjacking at traffic lights and the like, and does ,in no way hinder an occupants exit from the vehicle. The doors can still be opened in the normal way. Personally, having had them on an Audi previously, I was comforted by the secure feeling. I will be taking delivery of a new T Cross shortly and look forward to enjoying this security.
 

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Discussion Starter · #7 ·
In answer

You can unlock the doors but they re-lock whenever you next go above 10mph.

We did test drive, and believe me one of the first questions my wife asked was could it be turned off, the dealer said yes it could. This is what we expected because it always could be turned off on all previously owned cars (numerous VWs included) and we would not have bought the car if it could not. Even the dealer technicians did not know that the menu function to turn it off had been removed as they tried to instruct us in disabling it.

It is a problem because my wife has been rescued from a car on fire in an accident and now panics when she is locked in, more importantly rescuers are locked out. No amount of re assurance about how "you can still get out" (if you are conscious of course) is going to help. The dealer was just one step short of telling her not to be silly, so I have heard all these comments very recently.

I know why it is there, what I don't understand is why VW think it OK to remove the option to disable it. I am sure that it suits some people and their car menu won't be cluttered by the tick box to turn it off.
 

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I thought the door lock disabled under certain conditions in an accident ?
But must admit I cant find any reference to this now !!!
 

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I'd say if you feel you can't keep the car, you should think of explaining to the dealer how you were told it could be disabled, that's the only reason you did buy.

Or contact head office. It could even count as possibly mis-selling, not sure.
 

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Have you checked it's not in the locking menu settings?

If not it can be given a menu option to turn off with VCDS or OBDeleven coding. Where are you located? Maybe someone nearby who can code will be able to help you.

Bizarrely, my misses 2016 Polo did not do this. She liked having the feature so I coded it in for her.

You probably just need to code in the last line, the menu item

Drive away locking enable

Locking Door up to 15 km/h
Select Control unit 09 (Central Electrics)
Control unit Long Coding

Automatisches verriegeln bei geschwindig keit Automatic driveway locking
Automatish entriegeln Automatic unlocking (ignition off)

Menues telerung zv autounlock/lock Automatic lock/unlock menu in car settings
 

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Discussion Starter · #11 ·
The doors will (supposedly) unlock if the air bag is deployed but what if you are taken ill and manage to stop the car, then no airbag.

There is a company in Nottingham that I have used before to install Bluetooth & cruise on various VW group cars and hopefully they are going to have a look at the coding this week. We went straight back to the dealer when I could not find the menu option and as I mentioned before they could not find it, tried connecting to the car to re code it and could not and finally put a tech support question to VW and the answer was NO it can not be disabled.

If we have no luck with the above then we will have to have a conversation with the dealer.
 

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Apparently it is not possible to stop the car doors locking at 10 mph and my wife is one near miss away from a "locked in" panic attack.
Given that you know that the doors are be opened from the inside even when they are auto locked (or at least I hope you know this), I presume the issue is that your wide is legitimately worried that in the case of an accident outside help will not be able to open the doors to aid her as they will be locked.

I'll see if I can dig further, but I am almost certain I read something along the lines of the doors auto unlocking as part of the preventative safety measure if the car detects an accident. It is part of the suite of controls that does things like pretension the seat belts, triggers the air bags etc, I believe it also winds down the windows an certain amount. Having a read in the manual in the section that talks about that stuff might shed some more light on it.

As I understand it, the car
  • auto locks above 10mph for safety reasons
    allows any passenger to exit the vehicle regardless (its locked only on the outside)
    auto unlocks when it detects an accident.

EDIT you posted seconds before I did :)
The doors will (supposedly) unlock if the air bag is deployed but what if you are taken ill and manage to stop the car, then no airbag.
Then in that very unlikely event they break a window. If the event of someone becoming so ill that they are unresponsive in the vehicle is more then "very unlikely" then doesn't it become more of a danger to drive in the first place?

That aside, it is your car and if you don't want the locks to auto arm you should be able to disable that, with that I agree.
 

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Discussion Starter · #13 ·
The fact is that there is no rationalising with somebody who has had a bad experience in a car accident and fire. We have had the car for three days now and my wife dreads the sound of the locks as we drive away.
I am an electronics engineer by trade and given the choice, even I would not have it turned on, of all the electronics systems in the world I would trust car based ones the least. We live in a rural area, I don't imagine that the T-Cross is high on the list of car jack targets (most determined carjackers carry automatic centre punches so they are straight through the window anyway) and if i was ever to feel uneasy (maybe in an unknown city late at night) the lock button is right there on the door.
This feature on the car is very useful for those people that trust the electronics and want to use it but in my opinion it comes under the category of convenience features and for VW to make it compulsory if you want to own one of their cars is a step too far.
 

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I suppose another question is, do all cars now have it, can any be turned off?

But also is it perhaps on its own cable or connection that locks the door. Could that cable etc be disconnected. If it doesn't interfere with any other functions
 

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Steve, as an electronics engineer you should find it easy to get to grips with OBDeleven, at around £70 you can code this out yourself. I can check on ours the coding i've suggested.
 

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OK, good news is it's easily achievable!

Menu before:
Plant Font Rectangle Publication Window


Menu After:
Font Electronic device Rectangle Gadget Cameras & optics


Note, the menu item is already there, I've not added anything, I've just change an available setting to make it visible and active.

I used OBDEleven, fairly cheap to purchase. I use the Android version, there is an IOS version out now, how well this version works I don't know. I use it on my tablet a basic wifi tablet, tpp needs access to the internet but mine picks up the home wifi outside in the drive. OBDEleven is a bluetooth dongle that plugs into the diagnostic port just under the edge of the dash by your right knee.

Connect to it, connect to the car, and it shows all the modules available. the module you need is 09 Central Electronics.

Select Control unit 09 (Central Electrics)
Font Screenshot Technology Software Multimedia

Select ADAPTATION
Scroll down the VERY LONG list until you find ZV Autolock and select
Font Screenshot Software Multimedia Electronic device

You get several settings,
Azure Font Screenshot Software Technology

the bottom is Menuesteuerung_ZV_Autolock-Unlock
Select this and you get 4 choices
Font Screenshot Software Operating system Multimedia

Not Active - set as default
Visible_only
Adjustable
3_not_defined

I set to Adjustable
Press and Hold the green tick to save,
When it prompts for security code Enter 31347
Written away, now menu option is visible!

That's it, all done you can go back into the menu, untick it and have a happy misses!

Good luck.

P.S. Did a test drive, tick off drove down the road no locking of the doors. Stopped, tick on, drove back and doors locked.
 

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Well done Ticky2, fantastic how helpful you have been for another forum member!

Now.....can you figure out how to keep lane assist from turning back on every time we get in my wife's car?
 

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Discussion Starter · #18 ·
Ffiscool said:
I suppose another question is, do all cars now have it, can any be turned off?

My 2020 Touareg ordered after the T-Cross, allows the feature to be disabled exactly like every other VW I have ever owned.

But also is it perhaps on its own cable or connection that locks the door. Could that cable etc be disconnected. If it doesn't interfere with any other functions
I think the car systems are all interlinked, I could no doubt disconnect the door solenoids but would loose central locking altogether.
 

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Discussion Starter · #19 ·
Tricky2 said:
OK, good news is it's easily achievable!

Menu before:
20200726_133405.jpg

Menu After:
20200726_134553.jpg

Note, the menu item is already there, I've not added anything, I've just change an available setting to make it visible and active.

I used OBDEleven, fairly cheap to purchase. I use the Android version, there is an IOS version out now, how well this version works I don't know. I use it on my tablet a basic wifi tablet, tpp needs access to the internet but mine picks up the home wifi outside in the drive. OBDEleven is a bluetooth dongle that plugs into the diagnostic port just under the edge of the dash by your right knee.

Connect to it, connect to the car, and it shows all the modules available. the module you need is 09 Central Electronics.

Select Control unit 09 (Central Electrics)
Screenshot_20200726-134646_OBDeleven.jpg
Select ADAPTATION
Scroll down the VERY LONG list until you find ZV Autolock and select
Screenshot_20200726-134629_OBDeleven.jpg
You get several settings,
Screenshot_20200726-134439_OBDeleven.jpg
the bottom is Menuesteuerung_ZV_Autolock-Unlock
Select this and you get 4 choices
Screenshot_20200726-134503_OBDeleven.jpg
Not Active - set as default
Visible_only
Adjustable
3_not_defined

I set to Adjustable
Press and Hold the green tick to save,
When it prompts for security code Enter 31347
Written away, now menu option is visible!

That's it, all done you can go back into the menu, untick it and have a happy misses!

Good luck.

P.S. Did a test drive, tick off drove down the road no locking of the doors. Stopped, tick on, drove back and doors locked.
Thank you very much for that and for spending your time investigating. That is very encouraging.
 
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