Kjones said:
We picked up our new T Cross SEL today. We were shown a demo of the car net app in the showroom, came home to set it up and discovered that we don't have the Safety & Security part of the app (where you can remotely lock the doors or flash the headlights etc)
The e-brochure looks like it should be included on the SEL model, but I can't find it!
Same here...
I picked up my T-Cross a few days ago, and had a play with Car-Net today.
Like you say, the 'Safety & Security' part is missing, although the 'Guide and Inform' is present and working.
I called the Car-Net help desk and spoke to a guy in Athens Greece, and he seemed to suggest that the T-Cross only gets 'Guide and Inform' and not 'Safety & Security'..
Given that 'Guide and Inform' only does News, weather, traffic and allows uploads of POI's etc, the 'Safety and Security' is the more useful bit as that allows you to monitor your car remotely (location, locked state etc.).
It is clearly listed in the Brochure as that says the following:
1) Car-Net 'Guide and Inform' - 3-year subscription - Providing online access to a range of useful information such as traffic, fuel pricing, weather and news feeds.
2) Car-Net 'Security & Service' - Provides continuous interaction between the driver, vehicle and Volkswagen, via integrated SIM-card connectivity.
a) Driver and vehicle integration with Volkswagen call centre or server for:'eCall' - Emergency call service for SOS calls to emergency response incl. Automatic accident notification, Car breakdown, Vehicle health report and Service schedule - 10-year subscription
b) Driver and vehicle integration via Car- Net Portal or Car-Net app for: Driving data, Doors and lights, Area alert, Speed alert, Horn and hazard lights, Parking position and Online anti-theft alarm - 3-year subscription
So, where is it, have we been mislead by the brochure ??