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Discussion Starter · #1 ·
Following on from my post about taking the car before September or waiting for the 69 plate on 1st Sept:

https://www.tcrossforums.co.uk/viewtopic.php?f=8&t=127

I had an very interesting conversation with my dealer today.

He says that my car has to be registered before the 16th August based on the information the dealer supplied below..

So, waiting for the 69 plate is not an option if the car was built in June/July like mine !!

Doesn't make much sense, anyone know what it is all about ?
 

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It looks like some sort of system to make sure older built cars are sold first to stop an earlier built car being overlooked for a newer one. So they dont have them sitting around. All to do with quotas vs stock levels i guess. Would look odd on the system if a cars not registered for a period but sold.

However as your car is already sold and you want it, just holding it for a bit is a different case. It looks like an internal structure they work to.
 

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Ask the dealer to show you what category your car is in, I believe that all T Cross are WLTP compliant.
 

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Hi Greycross et al!

This is a massive issue with me at the moment that has resulted in me cancelling my order for a T-Cross and probably parting company with Volkswagen after being a customer for almost 40 years.

To cut a long story short, I ordered a T-Cross SEL (with a couple of factory fitted options) on 10 April 2019 in good time for my requested delivery date of 1 September 2019.

The vehicle was a week 23 build and all went well until it arrived in the UK when, like you, I received a telephone call from the dealer stating that the car must be registered by 16 August due to non-compliance with the forthcoming RDE (Real-world Driving Emissions) regulations.

I then read the AA web-page (which can be found here):

https://www.theaa.com/driving-advice/fuels-environment/euro-emissions-standards

As a result, I entered into an e-mail conversation with Volkswagen Customer Services (VWCS), quoting from the AA's explanation that

"RDE step 1 - applies to new type approvals from 1 September 2017 and to all new registrations from 1 September 2019."

I felt that, as the official debut of the T-Cross was at the Paris Motor Show in October 2018, the T-Cross range's type approval would have been granted after 1 September 2017 and that my car would therefore automatically be compliant with Step 1.

Unfortunately, after several emails and telephone calls, I could not obtain the definitive answer I asked for and was instead told that VWCS "suggested" I register the vehicle by 31 August 2019.

It was at this stage that I cancelled my order.
 

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Looking at the Irish price list, they refer to MY 2020 being compliant and current models not being
 

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I posted this reply in the T-Roc forum after greycross posted there as well.

I am having the same battle with my dealer as we speak over this issue. My car is at stage 5a and is due by the end of July, early August and I have been told that mine has to be registered by the 16th August. I am away on holiday for two weeks in August and so I had agreed with the dealer a September pick up. My order form also states end of September as well. I have been given a potential £500 towards the cost of the car, cancel the order and receive my deposit in full, cancel and re-order. I am in negotiations over the part exchange price of my car at the moment to soften the deal.

Someone in the car industry perhaps can comment on this but if I cancel the order - the dealer has a car which he needs to sell before the 16th of August. Now he could get lucky and sell it but if he has to pre-register it and then sell it after would this not reduce the sale price?

If I cancel and re-order I go back to waiting for 3/4 months and the alloys are no longer available and I am not sure the 1.6 diesel engine is available as this is not on the car build as an option..
 

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Discussion Starter · #8 ·
It is a weird complicated thing isn't it !!

I had a phone message left only last Monday saying that Sept 1st was fine, but they are now saying that this new information which only became apparent yesterday has changed everything.

I have been trying to negotiate with the dealer but they say "no can do, has to be registered by August 16th"..
I have tried really hard, played them the telephone message, shown them the order, but they say they can't budge.

I guess my next move will be to try and get something from them (discount, extras etc) in lieu of them bringing the delivery forward.

My concern is the discussion which is bound to happen at the end of the PCP in 3 years time, when they will almost certainly say a August 2019 car is worth less than a Sept 2009 on the new 69 plate !!

VW have really lost the plot hen it comes to delivery of their cars, and their customer service is truly awful.
 

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The guaranteed future value is based on the term / mileage so shouldn't impact the trade in if at all fir the sake of two weeks.. Mileage and condition seem to be the factors .

Ask them what the guaranteed future value will be Registered in each month? Bet the difference is nothing.

Public value the newer plates more than the dealers, in 3yrs whichever month its registered in ,its still a 3yr old car to them.
 

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Digging further, it seems that the T Cross is currently going through the tests for the new system, only cars certified under the new standard can be registered after 1st September.

That will definitely lead to cars already built being discounted and pre registered in August. However it may well lead to a delay in production like last year for registrations from September onwards. As usual VW UK say talk to the dealer and mine is on holiday until next week !
 

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Drw said:
Digging further, it seems that the T Cross is currently going through the tests for the new system, only cars certified under the new standard can be registered after 1st September.

That will definitely lead to cars already built being discounted and pre registered in August. However it may well lead to a delay in production like last year for registrations from September onwards. As usual VW UK say talk to the dealer and mine is on holiday until next week !
Let me know how you get on as I am still waiting to get the 5b and further notifications before I go any further. God knows what would happen if the car is not actually with the dealer before the 16th August!! Would be interested to know what I could expect the dealer to do if they had to pre-register the car or what discount they might offer to shift the car!!!
 

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greycross said:
Following on from my post about taking the car before September or waiting for the 69 plate on 1st Sept:

https://www.tcrossforums.co.uk/viewtopic.php?f=8&t=127

I had an very interesting conversation with my dealer today.

He says that my car has to be registered before the 16th August based on the information the dealer supplied below..

So, waiting for the 69 plate is not an option if the car was built in June/July like mine !!

Doesn't make much sense, anyone know what it is all about ?
Greycross

How are you getting on with your dealer?
 

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Discussion Starter · #14 ·
No luck I am afraid, no way will they let me register my car with the new 69 plate in Sept.

I am taking delivery of my car on 1st August.

They assure me that there is only a couple of hundred quid difference in the GFV, so I did manage to get them to knock that off !!

Still don't understand the whole "Derogation" thing, the dealer said it was some kind of exemption to the new rules, but cars built in the last 3 months before the new regulations can not be part of that exception !!
 

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greycross said:
Still don't understand the whole "Derogation" thing, the dealer said it was some kind of exemption to the new rules, but cars built in the last 3 months before the new regulations can not be part of that exception !!
That is exactly right, it is aimed at a small percentage of old stock that can be exempt from the new rules (often old models), however it cannot be recent stock.

Each T Cross will have a category as shown in your first post, it is important to check with the dealer.

My dealer has assured me that my planned mid August build is RDE 1 compliant, however I suspect that it is closer to the end of August as I am still at stage 2.
 

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As the T-Cross is a new model, you would have thought VW would have ensured that all cars are RDE1 compliant from the start of production, wonder what has been changed in the manufacturing process in last couple of months, or was it that the early cars to roll of the production line were not tested to RDE1.
 

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greycross said:
No luck I am afraid, no way will they let me register my car with the new 69 plate in Sept.

I am taking delivery of my car on 1st August.

They assure me that there is only a couple of hundred quid difference in the GFV, so I did manage to get them to knock that off !!

Still don't understand the whole "Derogation" thing, the dealer said it was some kind of exemption to the new rules, but cars built in the last 3 months before the new regulations can not be part of that exception !!
I was offered £500 towards the purchase of the car and the dealer implied this was from VW to take delivery of the car before the 16th August. I assumed this was to all those buyers effected by this.

I am still waiting to hear that mine has arrived at the dealers after getting the notification that it has arrived in the UK on Saturday gone.
 

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VW are really having problems (again) this year, looking at the original table on the first post:-

The June / July production cars having to be registered in August annoyed a number on this forum as they were not told that when ordering:-

The old cars (ie May production and older) that were within the quota for Derogation and should have been capable of being registered in September are not being ! Looking at the VW Twitter feed there are a few complaints from people that thought they were getting a new car tomorrow complaining that they could not be registered as VW have not had the Derogation paperwork agreed in the UK and there could be delays of a couple of weeks or so !

I just hope that the paperwork for MY2020 cars are in order - It look like they are and there are European Type approvals being quoted, however it will be interesting what the experience of the first MY2020 t Cross being registered is- especially Petrol DSG which is my interest,
 
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