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Discussion Starter · #1 ·
Hi,

My wife has just bought a 2019 VW T Cross R-Line with the 1.0L 113BHP manual transmission covered 28,000 miles.

Neither of us have owned a VW before and our experience so far is poor...

Picked the car up and set off home (2 hour drive) - engine started to misfire under acceleration and eventually lost power so dramatically that we had to stop on the hard shoulder of the M1 and call VW Roadside assistance. Eventually got the car recovered to home and AA came out and diagnosed a faulty spark plug - nobody could locate a suitable spark plug until the next day (specific size only supplied by VW apparently). VW assistance would only replace the one faulty plug despite AA recommending all three be replace due to the condition of them. Also turbo actuator was seized and a bolt missing from exhaust bracket. Really doubt this car has had 142 point check and been approved as saleable.

Car has a rough idle and the whole car vibrates when idling - is this normal?

Folding door mirror sounds like it's going to snap off when locking/unlocking the car.

Engine seems to run out of puff beyond 70mph - not a problem as we don't exceed that normally but again - is that to be expected?

Sorry for long post but it's been a troublesome first few days of ownership!
 

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Did you buy from a VW dealer - they have the approved vehicle scheme with a 30 day/1,000 mile 'no quibble' exchange policy plus many other safeguards on your purchase?

Rough idle is not normal, it is only 3 cylinder but should not make car vibrate, it should go well beyond 70 mph and the mirrors do make a noise when folding but not a sound like they will snap.

When was the car last serviced, it sounds like it is due for one?
 

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Discussion Starter · #3 ·
Yes, it's from a VW dealer and we are thinking of returning the car.

The car was serviced in March. The whole experience has been underwhelming to say the least.

Shame, because its got a lot going for it and it looks great.
 

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I think your experience is the exception, I hope the dealer manages to sort you out.

Makes you wonder if they changed all the spark plugs if the problems with the engine would go away?

Let us know how you get on and best of luck.
 

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VW T-cross SEL 115 DSG 2019 Energetic Orange
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Definitely got to back to the dealer. What a terrible experience!!
Had my car from new, 18 months. Admittedly low mileage due to lockdown, but have previously had a Volvo S40 2.4 ltr Sport I am more than happy with the T Cross and the performance.
 

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Def not right, very difficult to not exceed 70 as this engine is so good and pulls well, absolutely no vibration with ours. Things like missing bolt worry me, sounds like previous attempts at a fix have been bodged.

Very sorry for your problems, but walk away it sounds like endless trouble! They're good cars, but not immune from the odd lemon.
 

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As above comments...return it and get your money back.. It sounds like a very dodgy car, particularly with 28000 miles in 2 years..!.. Mine is 20 months old and only done 6500...! hardly any miles last year due to lockdown.
Sounds like yours has had a hard life.
 

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Make sure you come back to us with news of how it went.
Fingers crossed you get a successful outcome, preferably refund /exchange 🤞
 

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Discussion Starter · #10 ·
Thanks for all the advice.
Currently in discussion with the dealer as to how they are going to sort this. We're prepared to see if they can resolve the issues and return a car in pristine condition - if not we will invoke the 30-day no quibble exchange - but that's what it is - an exchange from the same dealer, not a refund and they don't have a great deal of choice at the price which suits my wife (basically either a Polo or a T Cross size wise, and its an R-Line so got lots of gadgets!)

We'll see what they can do.
 

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Don't forget on top of their 30 days you have some statutory rights under the Consumer Rights Act 2015.

The Act states the car must be "of a satisfactory quality", "fit for purpose" and "as described". (For a used car, "satisfactory quality" takes into account the car's age and mileage.)

You have a right to reject something faulty and you are entitled to a full refund within 30 days of purchase in most cases.

Also if you used a credit card for all or part of the cost of your car, the card company and the dealer might be jointly responsible for compensating you under Section 75 of the Consumer Credit Act 1974.

So if they don't fix and have nothing suitable as an exchange - invoke the legal acts and get a full refund.
 

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Sound advice, and how can it be fit for purpose when a 2 Yr old car can't even get you home from the garage without breaking down!!
 

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Discussion Starter · #14 ·
Right, the car has been with the dealer for the last week to sort out some issues - one of which was the rough idle causing the car to vibrate at idle. They say they have checked with a new T Cross and that does the same due to the 3 cylinder engine. Is this anyone else's experience with the 1.0l 115 bhp engine? Sounds like bullshit to me but we've got no way of confirming this. They haven't changed all the spark plugs - which I would've thought would have been the first thing to check. Got to decide whether to accept or reject this car.
 

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The 1 litre T Cross idles at 1,000 RPM - and I cannot hear or tell if the engine is running so I agree there is no rough idle. Can you not do a test drive yourself at another dealer so you can see this for yourselves?
 

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Ask the dealership to confirm you have satisfactory fuel pressure. Low fuel pressure will cause rough idling - number of causes - fuel pump performing below spec, filter partially blocked, or most likely faulty fuel pressure sensor.
 

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chudbond007 said:
Thanks for all the advice.
Currently in discussion with the dealer as to how they are going to sort this. We're prepared to see if they can resolve the issues and return a car in pristine condition - if not we will invoke the 30-day no quibble exchange - but that's what it is - an exchange from the same dealer, not a refund and they don't have a great deal of choice at the price which suits my wife (basically either a Polo or a T Cross size wise, and its an R-Line so got lots of gadgets!)

We'll see what they can do.
Hi, I also consider invoking the 30-day no-quibble exchange of my T-cross 1.5 R-line due to I just bought this car within a month but already shown the errors such as "start-stop system" and "Brake servo restricted". But I would like to know whether I need to buy NEW car insurance for the exchanged car or I can transfer my current car insurance to the exchanged car? I hope you could resolve the above issues very soon. Thanks.
 

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Re car insurance, you just transfer it, the same as whenever you change a car. If the new car's identical there should be no extra charge, if it's a different make, model or engine there may sometimes be an uplift, and in the odd rare case a refund!
 

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chudbond007 said:
Right, the car has been with the dealer for the last week to sort out some issues - one of which was the rough idle causing the car to vibrate at idle. They say they have checked with a new T Cross and that does the same due to the 3 cylinder engine. Is this anyone else's experience with the 1.0l 115 bhp engine? Sounds like bullshit to me but we've got no way of confirming this. They haven't changed all the spark plugs - which I would've thought would have been the first thing to check. Got to decide whether to accept or reject this car.
Sounds very odd.

I bought a brand new T-cross R-Line 1.0L 115BHP in manual which I collected on 27th May. I've not experienced any vibrations while idling.
 
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