[skywalker86]

Hey Guys,

New to the forum here so thanks for having me.. I couldnt find this topic or issue on the forum so hoping someone has some advice?

I Recently purchased my T-Cross HL 1.0l in December 2019 and have been having the following issues:

- Jamming (strugglig to start) on push start intermittently: VW said that the key sensor is behind the central cup holder and sometimes objects like keys in the cup holder can sometime interfere with the key signal. Understandable, so I am trying not to have anything stored or lying here to see if the problem does indeed stop..havnt had an intermittent start yet, but has only been 3 days. This brings me to the next issue which I thought may have been the problem originally.

- My clock and trip resets randomly but also intermittently. Now this made me think that the issue may be the car battery, which in my mind could also explain the jamming start, and I have noticed that sometimes when starting the car my cabin light flickers. I reported this to VW on a checkup last Friday, and they said the usual BS that no, the diagnostic has reported no errors so they cant do anything, ie there is no problem. I asked if they checked the battery and they said the voltages were normal and that the battery showed as good. They said I should record a video of the jamming start when it happens again so they can send this to VW for a possible fault check.

You would think that a brand new car should not have any of these kind of issues, and it grinds my gears that an official VW dealership depend solely on a dignostic print out and dont actually fault find, or check possible causes that may not be on a piece of paper.

Has anyone had similiar issues with their T-Cross? If so, was there a solution or possible cause?

Any advice would be appreciated and thanks in advance. Stay safe out there!

Luke

 

[Tricky2]

Sorry to hear about your problems, it sucks when the dealership don't give you the concern they should. We have kessy, never had starting issues wherever the keys are, and also no random resetting.

It does sound like an intermittent loose connection, but I would expect the electronics would have logged this.

Can you expand on how it jams?

Our experience is you get in, foot not on brake and press the button, dash all comes on ok?

Foot on brake firmly (DSG, clutch in for manual), push the button (briefly, you're just telling the car to start, it does it all itself so doesn't need holding on) engine should come straight on.

 

[skywalker86]

Hi Tricky2,

Thanks for the response, much appreciated.

It is just crazy how they charge such exhorbetent fees yet give you half a job. The vehicle is however under a full 5 year maintenance plan for these diagnostics costs, but it is a pain having to have to book the vehicle in, and having to wait 3 days, then arrange your own lift to work at 07h00am in the morning, which I guess is a bit more understandable under the current situation the world is in. I have booked the car for a checkup this Friday, again.

I have done a bit of my own research online and some responses point to a possible fuse fault, or loose wiring, which I have now recommended to VW for the checkup on Friday which they say they will check. This relating to the resetting clock and trip.

With regards to the intermittent start, when I depress the brake and push the start button it will turn but be stuck in a loop, where I would have to press the button again to stop/turn off, and then press again to start which will then work, thus the 'jamming'. I normally have my key in my pocket, but at times have had a bunch of keys lying in the cup holder, but will continue to test this theory until it happens again. When i only push the start button without depressing the brake the dash does come on without issue, so it is only when actually starting the engine.

Do you also have a delayed wiper jet when pulling on the steering lever? VW says this is just how it is on the T-Cross, which I thought strange, but maybe there is some other reason for the delay.

Im really loving the vehicle otherwise, I just hate having little issues like this on a brand new car, especially for what it costs.

 

[Digitalracer]

Yes, definitely a delay on washers. Welcome to this useful and friendly site 👍

 

[Tricky2]

2nded, you pull the stalk and wonder if anything's ever going to happen then eventually it all happens. It's funny, cos rear is almost instantaneous...

 

[Eelis]

There is a topic discussing that in this site, if I can remember correctly.
I think it was because the front washers don't have directional valves which prevent water from returning back to water tank, that makes the delay, it has to fill those tubes again after use, if you use washer immediately again there is no delay.
At rear it has this valve.

-eelis-

 

[beelzebunny]

Hi Skywalker86,

I am in Belgium and am presently having the same issue re random reset clock, mileage. Taking into garage shortly and already advised them of this forum and the issue as the usual response was that VW has not encountered any problems yet with the new T-Cross.

 

[skywalker86]

Hi Skywalker86,

I am in Belgium and am presently having the same issue re random reset clock, mileage. Taking into garage shortly and already advised them of this forum and the issue as the usual response was that VW has not encountered any problems yet with the new T-Cross.

Hi Beezlebunny,

Well after taking the vehicle in multiple times, and after getting VW head office to do remote testing they claimed the issue was caused by a faulty ECU. They ordered a new one in at a wopping ZAR30 000 and replaced it under warranty..but turns out it never solved the issue. About a week after getting the vehicle back it started with the jamming start again. I have however not had the clock/mileage reset happen again. They have said that they will report to VW and see what they say, but haven't heard anything back yet.

On another note: when receiving the vehicle back from VW I picked up that the front right headlight had cracking and assumed it was damaged in the workshop. Turns out this is a known problem, and was experienced with the Amarok series, so they have ordered me a new headlight, also under warranty! They also said that this is a known/reported issue with the T Cross, so keep this in mind if you experience this too.

I seem to be having bad luck with this vehicle, but hoping VW can come to a fixable solution at some point.

Stay safe.

 

[fiex]

Well after taking the vehicle in multiple times, and after getting VW head office to do remote testing they claimed the issue was caused by a faulty ECU. They ordered a new one in at a wopping ZAR30 000 and replaced it under warranty..but turns out it never solved the issue. About a week after getting the vehicle back it started with the jamming start again. I have however not had the clock/mileage reset happen again. They have said that they will report to VW and see what they say, but haven't heard anything back yet.

Hi fellow South African!

I recently watched a Youtube video review of the T-Cross where the reviewer was also experiencing the jamming start issue, so you're definately not the only one experiencing it.

 

[skywalker86]

Well after taking the vehicle in multiple times, and after getting VW head office to do remote testing they claimed the issue was caused by a faulty ECU. They ordered a new one in at a wopping ZAR30 000 and replaced it under warranty..but turns out it never solved the issue. About a week after getting the vehicle back it started with the jamming start again. I have however not had the clock/mileage reset happen again. They have said that they will report to VW and see what they say, but haven't heard anything back yet.

Hi fellow South African!

I recently watched a Youtube video review of the T-Cross where the reviewer was also experiencing the jamming start issue, so you're definately not the only one experiencing it.

Hello Fiex my fellow South African!

Thanks so much for this link, this sounds exactly like what I am experiencing. I did comment on the video if any solution was found but nothing yet. Vehicle has been in since Monday running more tests to find the cause, will have to see what they say. According to the delaership there are no currently reported issues like this which I find strange. Do you own a tcross?

 

[fiex]

Hello Fiex my fellow South African!

Thanks so much for this link, this sounds exactly like what I am experiencing. I did comment on the video if any solution was found but nothing yet. Vehicle has been in since Monday running more tests to find the cause, will have to see what they say. According to the delaership there are no currently reported issues like this which I find strange. Do you own a tcross?

That's strange indeed! Although, with all the technology in cars today, there's so much that can go wrong.

I don't own a T-Cross. Yet. I'm in the market, just waiting for my financial situation to improve, which will hopefully be soon!

 

[spc369]

Ive a video of mine failing to start, jamming maybe..... how can i upload it from ipad?

 

[skywalker86]

Ive a video of mine failing to start, jamming maybe..... how can i upload it from ipad?

Hi spc369,

I think you need to upload the video to a cloud drive, and then share the link here.

Did you take your vehicle into VW to find what was causing this issue? I've had to send multiple videos to VW showing me starting the car, it ticking but not starting, then turning off, and then starting again. They have come back now saying that the Cam Sensor is faulty, and have ordered a new one in so will see if this fixes the issue..or strike 2! I wonder how much its gonna cost them this time. The dealership seems to think that its the fuel pump failing, but cant override VW Germany in this case so we shall see.

Stay safe.
L

 

[spc369]

Ive a video of mine failing to start, jamming maybe..... how can i upload it from ipad?

Hi spc369,

I think you need to upload the video to a cloud drive, and then share the link here.

Did you take your vehicle into VW to find what was causing this issue? I've had to send multiple videos to VW showing me starting the car, it ticking but not starting, then turning off, and then starting again. They have come back now saying that the Cam Sensor is faulty, and have ordered a new one in so will see if this fixes the issue..or strike 2! I wonder how much its gonna cost them this time. The dealership seems to think that its the fuel pump failing, but cant override VW Germany in this case so we shall see.

Stay safe.
L

Ill have a try &#x1f44d-1f3fc;, it started just before lockdown, maybe 3times a month. Now dealerships re opened its in for service on oct 2nd so theyre looking at it then. They have the video.

To me it sounds like starter not engaging. I hope they have a network were they know whats already been tried. Ill mention whats been said here.
I always seem to get the ' never heard of a problem ' speech though.

 

[skywalker86]

Hi spc369,

Well I have now had the cam sensors replaced and it seems to have fixed the problem with the starting as well as the clock resetting. Holding thumbs though, but havnt had the issue again, and its been about 3/4 weeks now. I have also noted better fuel economy strangely enough, but not sure how cam sensors would have affected this. So all in all I am quite happy for now that the problem seems to have been sorted. Will keep you posted if anything changes. Hope they managed to sort yours out.

Stay safe,
Luke

Ive a video of mine failing to start, jamming maybe..... how can i upload it from ipad?

Hi spc369,

I think you need to upload the video to a cloud drive, and then share the link here.

Did you take your vehicle into VW to find what was causing this issue? I've had to send multiple videos to VW showing me starting the car, it ticking but not starting, then turning off, and then starting again. They have come back now saying that the Cam Sensor is faulty, and have ordered a new one in so will see if this fixes the issue..or strike 2! I wonder how much its gonna cost them this time. The dealership seems to think that its the fuel pump failing, but cant override VW Germany in this case so we shall see.

Stay safe.
L

Ill have a try &#x1f44d-1f3fc;, it started just before lockdown, maybe 3times a month. Now dealerships re opened its in for service on oct 2nd so theyre looking at it then. They have the video.

To me it sounds like starter not engaging. I hope they have a network were they know whats already been tried. Ill mention whats been said here.
I always seem to get the ' never heard of a problem ' speech though.

 

[spc369]

Hey luke, great news. Is yours still ok?

 

[avlo1]

Hello Luke,

Hello All,

just wanted to know if the problem was indeed resolved by the replacing of this "cam sensor". could you please provide some more details of what is this cam sensor in order to be able to provide some more info on the local dealership?

thank you in advance,

Hi spc369,

Well I have now had the cam sensors replaced and it seems to have fixed the problem with the starting as well as the clock resetting. Holding thumbs though, but havnt had the issue again, and its been about 3/4 weeks now. I have also noted better fuel economy strangely enough, but not sure how cam sensors would have affected this. So all in all I am quite happy for now that the problem seems to have been sorted. Will keep you posted if anything changes. Hope they managed to sort yours out.

Stay safe,
Luke

Hi spc369,

I think you need to upload the video to a cloud drive, and then share the link here.

Did you take your vehicle into VW to find what was causing this issue? I've had to send multiple videos to VW showing me starting the car, it ticking but not starting, then turning off, and then starting again. They have come back now saying that the Cam Sensor is faulty, and have ordered a new one in so will see if this fixes the issue..or strike 2! I wonder how much its gonna cost them this time. The dealership seems to think that its the fuel pump failing, but cant override VW Germany in this case so we shall see.

Stay safe.
L

Ill have a try &#x1f44d-1f3fc;, it started just before lockdown, maybe 3times a month. Now dealerships re opened its in for service on oct 2nd so theyre looking at it then. They have the video.

To me it sounds like starter not engaging. I hope they have a network were they know whats already been tried. Ill mention whats been said here.
I always seem to get the ' never heard of a problem ' speech though.

 

[skywalker86]

Hi Avlo1,

Yes it did sort out the issue. I havnt had any further issues since. What was explained to me is that it is the sensor that detects which gear you are in (stick position), and that the sensor can also cause other electronic issues. As an example, I was having poor fuel economy before the issue, and it has improved this a bit too. I still only get about 500km on a tank though with moderate driving habits, but I do sometimes have a heavy foot which could be the cause. I did expect to get more decent fuel economy on the tcross, as I had the polo TDI before which had amazing range, but I think the polo had a 50l fuel tank compared to the 40l on the tcross.
What issues are you having with your tcross?
Luke

 

[avlo1]

I have some random trip & clock reset on the ignition start . I have had this problem around 3-4 times in the last 3-4 months. I haven't yet visited a dealership , so because I am going to visit one soon I just wanted to understand if this is well known issue now and they could easily track it and resolve it.
in any case I will mention that this resolved it.
did you had similar behaviour ?

thanks

 

[dvtoever]

I have the same issues on a 2020 VW T-Roc. The clock is reset usually sometime when the car is switched off, so when I start the car the clock usually displays some random time.

Had a call with the Volkswagen dealer and they found this issue in their internal dealer database. The issue was registered at jan 2021 and it still 'under investigation'. The issue number is TPI-2061141/6 in case someone needs to refer to it.