I'm trying to register my two keys but pressing unlock on both keys for a second each to set up we connect but it always fails and I told to contact customer service
I have done this 6 times in 4 weeks they still haven't resolved it
My T-Cross is the new (MIB3) unit and the authorisation process for WeConnect using the 2 keys whilst sitting in the car worked fine - assume you were in the relevant account validation screen on the Infotainment unit ?
It's version dated Jan 2020 which means it is really for the Infotainment unit system in previous model years (MIB2 I think) whereas the 2021 model year T-Cross has the MIB3 unit, but from what I've seen in the document, everything applies to the current model equally
If I can help give me a shout - I just followed the instructions and it worked straight off
Hi from Greece. I too had the exact same issue when trying to become the primary user (via the 2 key process etc. )
After looking around the web and various forums I discovered that quite a few 2021 model vehicles had this issue and my only option was to contact VW.
The international "connect support team" filed a case number and I recieved an email by which I returned the address, contacts email addresses and telephone number of the VW Service representitive which was closest to me ( mine happened to be where I have decided to service my vehicle anyway ).
VW then sent them an email with the solution and steps required in order to solve the problem.
The service manager called me and set up an appointment on a day which was convenient for me. THe solution from what I gather is some sort of firmware reset / update.
The entire processlasted less than 30 minutes.