No spare wheel option

Faults and Technical chat for the Volkswagen T-Cross
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Daytel
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No spare wheel option

Post by Daytel » Thu Mar 07, 2019 4:14 pm

I think that the SEL spec is really good, but am trying to decide if I can live without a spare wheel.
Have heard too many tales of problems just having a repair kit and compressor.
It is not even offered as an optional extra, so will proberably go for something else instead.
Shame really, as I really like the car

IWRA
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Re: No spare wheel option

Post by IWRA » Thu Mar 07, 2019 6:46 pm

A spare wheel is an option on the German web site, so I assume one can be fitted.

arkay
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Re: No spare wheel option

Post by arkay » Thu Mar 07, 2019 10:34 pm

I was told one can be supplied by the supplying dealer for about £250. It should really be on the Configurator.

Daytel
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Re: No spare wheel option

Post by Daytel » Fri Mar 08, 2019 3:55 pm

Yes, approaching the dealer is the way to go, I'm sure there must be a work around.
The brochure mentions a Tyre mobility kit for the S'' model, but nothing above that..
I have run the configurator again, and at the end clicked on Standard Equipment for the SEL - near the bottom of the list it states 'Tyre mobility set in lieu of spare wheel'
I did Email VW customer services, but got a vague reply back as follows:-

Thank you for contacting us regarding your vehicle.

Unfortunately, we are unable to comment on any future plans to add a jack as an optional extra as we do not currently have any information regarding this. It is something we can add to new product ideas to be considered.

I am glad that you are enjoying your new Volkswagen T Cross SEL, I hope it serves you well and you keep enjoying it.

If you have any further queries, please call us on the number provided.

Thank you for contacting Volkswagen UK.

Kind regards

Philip Holmes
Customer Relations Advisor
Volkswagen Customer Services Centre

I replied that it would be a good trick if I could enjoy driving a T Cross as there are none in the country yet.
I may be writing to a machine that scans and guesses an appropriate reply

arkay
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Re: No spare wheel option

Post by arkay » Fri Mar 08, 2019 4:22 pm

Hi Daytel
Funnily enough I e-mailed them about the spare wheel too (and the confusion surrounding the Driving Mode Selection availability). Hopefully a human being reads it and responds!
One other feature that was mentioned at launch and in the new reviews by auto express etc is ‘the option of a folding front passenger seat’. I was hoping to get this because I found it useful when I had it in a Touran I owned in 2005. But no sign of that anywhere on configurator it seems. I think you always get a bit of muddle at the launch of a new model. As an early adopter I just have to live with that.

IWRA
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Re: No spare wheel option

Post by IWRA » Sat Mar 09, 2019 8:09 am

The VW German web site has more details on the various T-Cross options where nearly everything is an optional extra! See link below. If you use the Google Chrome browser it will automatically translate the pages to English. The dealers appear to have very little knowledge of the T-Cross, you can find out more on line.

https://www.volkswagen.de/app/konfigura ... ?page=trim

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