DSG 7 replacement

Faults and Technical chat for the Volkswagen T-Cross
Giannis
Posts: 1
Joined: Fri Feb 28, 2020 8:34 am

DSG 7 replacement

Post by Giannis » Fri Feb 28, 2020 8:59 am

Hello, I'm a new member and recently (about 40 day ago) I bought a new T cross 115hp
I would like to place a situation for discussion.
after 40 days of use (about 2500km with care - less than 100km/h) I had a message on the board that rear gear does not work and the engine light on.
I went on VW service and after 5 (!) days they told me today that the problem is in the gear box and they're gonna replace it.
The gear box will be in Greece in about 2 weeks and than need some time for the replacement.
How often is this? probably very rare...
is something I can do cause I'm very disappointed?
In which situation I could ask for car replacement since the cost of the car is 21800 Euro and the cost of gear box about 5-6000 Euro and I had the car only for 40 days and is in the service 5 days already and probably 20days more?
Thanks a lot

Tricky2
Posts: 83
Joined: Tue Dec 03, 2019 11:08 pm

Re: DSG 7 replacement

Post by Tricky2 » Fri Feb 28, 2020 5:42 pm

I follow the all Tiguan and the Tiguan mk2 forums in addition to this so I can say this is very rare but unfortunately bad for you. Certainly in the UK we would be advising to reject the car as not fit for purpose. I don't know if Greece has a similar law? I'm sure this must give you a bad feeling about the car and its future reliability.

I hope the dealership has given you a replacement car whilst yours is off the road.
R-line 115 DSG in energetic orange with reversing camera and keyless

I have Tiguan 2015 177ps 4motion DSG

Halin9
Posts: 203
Joined: Tue Jun 04, 2019 9:55 pm

Re: DSG 7 replacement

Post by Halin9 » Fri Feb 28, 2020 11:28 pm

Very unfortunate for you.. I agree with Tricky, ask for a new replacement car....such a major fault on a new car is very worrying..

Kugaman
Posts: 46
Joined: Tue Oct 29, 2019 10:18 pm

Re: DSG 7 replacement

Post by Kugaman » Sat Feb 29, 2020 9:51 am

I dont see how replacing the gearbox is worrying?

Its a major component with lots of parts - a problem early on could easily happen. parts can fail.
A new gearbox is a very straightforward swap. Problem solved.

Im not sure you can reject after 30 days. You have to let the dealer attempt a repair - if the repair fails, then you can reject.
Wifes got a T-cross 115 First Edition

RichB
Posts: 7
Joined: Fri Oct 25, 2019 2:49 pm

Re: DSG 7 replacement

Post by RichB » Sat Feb 29, 2020 2:11 pm

VW's DQ200 seven-speed DSG box was plagued with problems if you believe what you read on the internet. I rather think this is the gearbox fitted to the new T-Cross but it may prove more reliable mated with the lower torque of the T-Cross.

Tricky2
Posts: 83
Joined: Tue Dec 03, 2019 11:08 pm

Re: DSG 7 replacement

Post by Tricky2 » Sat Feb 29, 2020 8:40 pm

UK you can reject up to I think 6 months if the issue is significant
R-line 115 DSG in energetic orange with reversing camera and keyless

I have Tiguan 2015 177ps 4motion DSG

silverhairs
Posts: 30
Joined: Mon Dec 23, 2019 8:29 pm

Re: DSG 7 replacement

Post by silverhairs » Tue Mar 03, 2020 3:46 pm

The thing is, in the UK we have set rules if an item does not come up to standard, now in Greece, they might have a different set of rules?
In America they have a far better set of rules than we do, their return point is far better than we have.
In your first post you put " after 40 days of use (about 2500km with care - less than 100km/h)" did you purchase it with 2,400Km on the clock and you've done the 100Km. Who said it had done the previous Km's "with care" it could have been a demonstrator and had the @rse knocked out of it?
If possible return it and ask for another motor.

Tricky2
Posts: 83
Joined: Tue Dec 03, 2019 11:08 pm

Re: DSG 7 replacement

Post by Tricky2 » Tue Mar 03, 2020 11:22 pm

silverhairs wrote:
Tue Mar 03, 2020 3:46 pm
The thing is, in the UK we have set rules if an item does not come up to standard, now in Greece, they might have a different set of rules?
That's why I put in my comments " don't know if Greece has a similar law? "
silverhairs wrote:
Tue Mar 03, 2020 3:46 pm
In your first post you put " after 40 days of use (about 2500km with care - less than 100km/h)" did you purchase it with 2,400Km on the clock and you've done the 100Km. Who said it had done the previous Km's "with care" it could have been a demonstrator and had the @rse knocked out of it?
If possible return it and ask for another motor.
He stated he's travelled about 2500 km at (A SPEED) of less than 100km/h
R-line 115 DSG in energetic orange with reversing camera and keyless

I have Tiguan 2015 177ps 4motion DSG

silverhairs
Posts: 30
Joined: Mon Dec 23, 2019 8:29 pm

Re: DSG 7 replacement

Post by silverhairs » Wed Mar 25, 2020 2:24 pm

Kugaman wrote:
Sat Feb 29, 2020 9:51 am
I dont see how replacing the gearbox is worrying?

Its a major component with lots of parts - a problem early on could easily happen. parts can fail.
A new gearbox is a very straightforward swap. Problem solved.

Im not sure you can reject after 30 days. You have to let the dealer attempt a repair - if the repair fails, then you can reject.
You say about letting the dealer attempt a repair? I would think finding a VW technician who could do, or attempt a repair on an auto box, would be like trying to find chicken teeth. Todays technicians mainly do replacement of parts, I'm afraid that's the way the worlds going, nothing is made to last !!!

Tricky2
Posts: 83
Joined: Tue Dec 03, 2019 11:08 pm

Re: DSG 7 replacement

Post by Tricky2 » Thu Mar 26, 2020 8:41 am

I think he means repair the car by replacing the box as the dealer has offered.
R-line 115 DSG in energetic orange with reversing camera and keyless

I have Tiguan 2015 177ps 4motion DSG

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