Order number not on system

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katydaly
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Order number not on system

Post by katydaly » Mon May 06, 2019 9:06 am

Hi,

How long did it take for your order number to show on vw tracking app or website? I ordered two weeks ago tomorrow and still getting a notification saying new car not on system, can take up to 72 hours.

No major hurry just curious!
R-line,white + winter pack, park assist, beats.
- Ordered: 23.04.19
- build week 23 (03.06.19)
- stage 5 (in transit) on 02.06.19
-stage 6 on 23.06.19 (arrived in the U.K.)
-app stage 7 27.06.19 (though was at dealer from 25th).
- collected 28.06.19

IWRA
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Location: Bristol
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Re: Order number not on system

Post by IWRA » Mon May 06, 2019 10:32 am

Mine appeared quite soon after ordering. I assume it's up to the dealer to put it on. Thereafter I was updated at each stage until it arrived in the UK. However it sat in the port for 4 weeks before arriving at the dealer. The dealer took a week to raise a transport order. Once at the dealer they should turn it around in 2 days.
2019 T-Cross First Edition

greycross
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Re: Order number not on system

Post by greycross » Mon May 06, 2019 1:57 pm

katydaly wrote:
Mon May 06, 2019 9:06 am
Hi,

How long did it take for your order number to show on vw tracking app or website? I ordered two weeks ago tomorrow and still getting a notification saying new car not on system, can take up to 72 hours.
I was given my order number about 12 days after my order was placed.

But the number does not work in the tracker, it says it doesn't recognise the number even though I am assured it is correct.

Anyone else seen this ?

Thanks
T-Cross SEL 1.0 TSI 6-speed Manual Limestone Grey
Usual SEL kit plus, Active Info, Keyless, Rear Camera, Folding Mirrors & F/R Mud Flaps
Ordered 25th April 2019
Confirmed Build Week 10th June
Car at Dealers 15th July
Car Collected 1st August 2019

CJCD
Posts: 19
Joined: Wed May 01, 2019 9:13 pm

Re: Order number not on system

Post by CJCD » Mon May 06, 2019 1:59 pm

I ordered my T-Cross on 27th April and got the order number from my dealer on 2nd May, but still not showing on the app. Hopefully soon so I can track it!
T-Cross SEL 1.0 115PS
Reef Blue
Active info display
17” Koln wheels
Winter pack
Rear view camera

Ordered: 27th April
Confirmed build week: 25, 3rd week of June :)
In transit: 21st June :)
In the UK: 23rd July!

katydaly
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Re: Order number not on system

Post by katydaly » Mon May 06, 2019 7:17 pm

Dealer said it can take a while to register on the system. I’m just not very patient.
R-line,white + winter pack, park assist, beats.
- Ordered: 23.04.19
- build week 23 (03.06.19)
- stage 5 (in transit) on 02.06.19
-stage 6 on 23.06.19 (arrived in the U.K.)
-app stage 7 27.06.19 (though was at dealer from 25th).
- collected 28.06.19

greycross
Posts: 47
Joined: Sun Apr 14, 2019 6:08 pm
Has thanked: 16 times
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Re: Order number not on system

Post by greycross » Mon May 06, 2019 7:26 pm

CJCD wrote:
Mon May 06, 2019 1:59 pm
I ordered my T-Cross on 27th April and got the order number from my dealer on 2nd May, but still not showing on the app. Hopefully soon so I can track it!
As you ordered your car a few days after mine, I wondered if you have been given a build date by your dealer yet ?

Even though my order is not working in the tracker app or website, my dealer thinks it has been allocated a build week of week 26 (Last week in June).. I have asked for this to be confirmed.

That may give you an idea as to when yours may be built.

Based on that, I reckon the car will be UK towards end of July, maybe early August, so the dilema then is whether to wait for a 69 plate on 1st September.. Mmmm..

Thanks
T-Cross SEL 1.0 TSI 6-speed Manual Limestone Grey
Usual SEL kit plus, Active Info, Keyless, Rear Camera, Folding Mirrors & F/R Mud Flaps
Ordered 25th April 2019
Confirmed Build Week 10th June
Car at Dealers 15th July
Car Collected 1st August 2019

greycross
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Joined: Sun Apr 14, 2019 6:08 pm
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Re: Order number not on system

Post by greycross » Mon May 06, 2019 7:28 pm

katydaly wrote:
Mon May 06, 2019 7:17 pm
Dealer said it can take a while to register on the system. I’m just not very patient.
Please see my post above, as same applies, you car was ordered around the same time as mine..
T-Cross SEL 1.0 TSI 6-speed Manual Limestone Grey
Usual SEL kit plus, Active Info, Keyless, Rear Camera, Folding Mirrors & F/R Mud Flaps
Ordered 25th April 2019
Confirmed Build Week 10th June
Car at Dealers 15th July
Car Collected 1st August 2019

katydaly
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Re: Order number not on system

Post by katydaly » Mon May 06, 2019 10:16 pm

When I ordered the dealer explained that each franchise gets a certain quota of cars, my build week is 22.
R-line,white + winter pack, park assist, beats.
- Ordered: 23.04.19
- build week 23 (03.06.19)
- stage 5 (in transit) on 02.06.19
-stage 6 on 23.06.19 (arrived in the U.K.)
-app stage 7 27.06.19 (though was at dealer from 25th).
- collected 28.06.19

CJCD
Posts: 19
Joined: Wed May 01, 2019 9:13 pm

Re: Order number not on system

Post by CJCD » Tue May 07, 2019 6:44 am

greycross wrote:
Mon May 06, 2019 7:26 pm
CJCD wrote:
Mon May 06, 2019 1:59 pm
I ordered my T-Cross on 27th April and got the order number from my dealer on 2nd May, but still not showing on the app. Hopefully soon so I can track it!
As you ordered your car a few days after mine, I wondered if you have been given a build date by your dealer yet ?

Even though my order is not working in the tracker app or website, my dealer thinks it has been allocated a build week of week 26 (Last week in June).. I have asked for this to be confirmed.

That may give you an idea as to when yours may be built.

Based on that, I reckon the car will be UK towards end of July, maybe early August, so the dilema then is whether to wait for a 69 plate on 1st September.. Mmmm..

Thanks

My dealer has given me a provisional build week of the 2nd week in June, but he did say that could change either way :)
T-Cross SEL 1.0 115PS
Reef Blue
Active info display
17” Koln wheels
Winter pack
Rear view camera

Ordered: 27th April
Confirmed build week: 25, 3rd week of June :)
In transit: 21st June :)
In the UK: 23rd July!

katydaly
Posts: 59
Joined: Tue Apr 23, 2019 4:30 pm
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Re: Order number not on system

Post by katydaly » Thu May 09, 2019 11:54 am

VW told me there is a problem with order tracking and no indication when it will be resolved.

Your dealer can access the info though.

My dealer has confirmed a build week of 23. A week later than when I paid deposit.
R-line,white + winter pack, park assist, beats.
- Ordered: 23.04.19
- build week 23 (03.06.19)
- stage 5 (in transit) on 02.06.19
-stage 6 on 23.06.19 (arrived in the U.K.)
-app stage 7 27.06.19 (though was at dealer from 25th).
- collected 28.06.19

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